Job Description
Join our award-winning customer service team and become the voice of excellence for Fortune 500 clients! We're seeking passionate individuals to deliver world-class support in a fast-paced, tech-driven environment. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in the heart of Northern Virginia's business corridor.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems and proprietary software
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to escalate critical cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize under pressure
- High school diploma; associate's degree preferred
- US work authorization and clear background check