Job Description
Join our award-winning customer service team in Fort Worth, Texas! We're seeking dedicated professionals to deliver exceptional experiences for our growing client base. This full-time position offers immediate start opportunities for motivated individuals ready to make an impact in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and career growth potential in one of America's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently using CRM tools and established protocols
- Document interactions accurately in company systems for quality assurance
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including call handling time and satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office and CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Ability to work flexible shifts including evenings/weekends as needed
- Must pass background check and drug screening