Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking passionate individuals to deliver exceptional support experiences with paid training included. As a Customer Service Representative, you'll be the face of our brand, solving inquiries with empathy and efficiency while building lasting relationships with our community. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and speed
- Process orders, returns, and service requests using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills and problem-solving abilities
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office applications
- Customer service experience (paid or volunteer) a plus
- Reliable transportation to our Charlotte headquarters
- Must pass background check and drug screening