Job Description
Join our award-winning customer experience team as a Customer Service Representative! We're seeking passionate individuals in Atlanta, GA to deliver exceptional support while building rewarding careers. Paid training included – no experience necessary! Enjoy comprehensive benefits, career growth opportunities, and a supportive culture that values your success. Apply today and start your journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Meet performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities to enhance customer value
- Participate in continuous training to refine product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Customer service experience (paid training provided for entry-level)
- Positive attitude and resilience in fast-paced environments