Job Description
Join our award-winning customer service team in Fort Worth, TX! We're seeking passionate individuals to deliver exceptional experiences through inbound/outbound calls. Enjoy comprehensive paid training, competitive benefits, and a supportive culture focused on your growth. What we offer:
- Full-time positions with consistent schedules
- 5 weeks of paid training
- Health/dental/vision insurance
- 401(k) with company match
- Clear advancement pathways
Responsibilities
- Handle 50-70 daily calls with empathy and efficiency
- Resolve customer inquiries using CRM systems
- Document interactions accurately in Salesforce
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with team leads on process improvements
- Participate in quarterly skill-building workshops
- Adhere to compliance protocols (HIPAA, PCI)
Qualifications
- High school diploma or equivalent required
- 6 months customer service experience preferred
- Type 35+ WPM with 98% accuracy
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts (including weekends)
- Strong problem-solving and active listening skills
- Pass background/drug screening
- Authorized to work in the US