Job Description
Urgent Hiring: Call Center Representatives in Detroit, MI!
CustomerConnect Solutions is expanding and we're seeking motivated individuals to join our dynamic call center team. No experience is necessary – we provide comprehensive PAID TRAINING to set you up for success! This is your chance to launch a rewarding career in customer service with competitive pay, benefits, and growth opportunities.
Why Join Us?
- Paid Training: Earn while you learn with our paid onboarding program
- Competitive Pay: $15-$20/hour plus performance bonuses
- Career Growth: Clear advancement paths to team lead and supervisor roles
- Supportive Culture: Collaborative environment with recognition programs
Don't miss this opportunity to start your career today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document all interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude with customer service mindset
- Must pass background check and drug screening