Job Description
Join our dynamic team at CityConnect Solutions and become the voice of our clients! We're seeking passionate Customer Service Representatives to deliver exceptional support in a fast-paced call center environment. With competitive pay, comprehensive benefits, and immediate start opportunities, this is your chance to launch or advance your career in San Antonio's thriving service industry. Enjoy a supportive culture, ongoing training, and the satisfaction of helping customers every day.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, handle time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong verbal communication skills in English/Spanish
- Proficient with Windows applications and CRM software
- Ability to multitask in a fast-paced environment
- Reliable internet connection for remote options