Job Description
Join Coastal Connect Solutions as a Full-Time Customer Service Representative and enjoy the flexibility of working remotely from Virginia Beach or Florida! We're seeking passionate professionals to deliver exceptional customer experiences while supporting our growing client portfolio. This role offers stability, growth opportunities, and the freedom to excel from home.
What We Offer:
- Comprehensive benefits package (health/dental/vision)
- Remote work flexibility with home office stipend
- Performance-based bonuses and advancement pathways
- Continuous training and professional development
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing inquiries, technical issues, and service escalations
- Document interactions accurately in CRM systems and maintain case logs
- Meet/exceed performance metrics (handle time, CSAT, resolution rates)
- Collaborate with team leads to improve service quality and processes
- Adhere to compliance protocols and security guidelines
Qualifications
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills in English
- Proficiency with CRM tools (Salesforce, Zendesk preferred)
- Strong problem-solving abilities and empathy
- Reliable high-speed internet and dedicated workspace
- Ability to work independently with minimal supervision