Job Description
Join our award-winning customer service team and kickstart your career! We're hiring immediately for motivated Customer Service Representatives in Minneapolis, MN and Illinois. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities.
What We Offer:
- Immediate start date with paid training
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Tuition reimbursement program
Our hiring event will be held at our Minneapolis headquarters with virtual options available for Illinois candidates. Don't miss this opportunity to grow with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Process orders, returns, and exchanges with 99% accuracy
- Document interactions in CRM system while maintaining HIPAA compliance
- Collaborate with technical support team for complex escalations
- Average 25+ resolved cases per shift with 95% satisfaction rate
- Participate in weekly performance improvement coaching
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Proficient in Microsoft Office and CRM platforms
- Typing speed of 45+ WPM with 95% accuracy
- Ability to work flexible shifts including evenings/weekends
- Bilingual (Spanish) candidates receive $2/hour premium
- Must pass background check and drug screening