Job Description
Join our award-winning customer service team in Tampa, FL! We're seeking passionate individuals to deliver exceptional support experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment. This full-time role offers growth opportunities and stability in a dynamic industry.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify opportunities for process improvements
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent communication and problem-solving skills
- Proficient with CRM software and MS Office
- Ability to multitask in fast-paced environments
- Positive attitude and resilience under pressure
- Willingness to work flexible hours (including weekends)
- Must pass background check and drug screening