Job Description
Launch your career with our comprehensive paid training program for Customer Service Representatives! Join our dynamic night shift team in Minneapolis and gain valuable skills while earning a competitive salary. We provide all training materials, mentorship, and growth opportunities to help you succeed in this customer-focused role. No experience necessary – just bring your positive attitude and dedication to excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, resolution time)
- Collaborate with cross-functional teams for complex escalations
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Basic computer proficiency (MS Office, CRM tools)
- Problem-solving mindset and patience
- Customer-focused attitude with empathy
- Willingness to complete paid training program