Job Description
Join our dynamic team at Global Communications Solutions as a Customer Service Representative in sunny Tampa, Florida! We're seeking motivated individuals to deliver exceptional customer experiences through inbound/outbound calls and digital channels. Enjoy competitive pay, comprehensive benefits package, and immediate start opportunities. Our modern downtown office offers a collaborative environment with growth potential into leadership roles. If you're passionate about helping others and thrive in fast-paced settings, apply today!
Responsibilities
- Handle 50-80 inbound/outbound calls daily to resolve customer inquiries and issues
- Utilize CRM software (Salesforce) to document interactions and maintain accurate records
- Process orders, returns, and account modifications with precision
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed quality metrics (FCR, CSAT, AHT) through continuous improvement
- Participate in weekly training sessions to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center environment
- Strong typing speed (40+ WPM) and proficiency with Microsoft Office Suite
- Excellent verbal/written communication skills and active listening abilities
- Ability to work flexible shifts including evenings/weekends during peak seasons
- Pass background check and drug screening (company policy)
- Previous experience with Salesforce or similar CRM systems