Job Description
Join our award-winning customer service team in Tampa! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative environment focused on growth. Full-time positions include benefits package and performance incentives.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams for complex resolutions
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong verbal/written communication skills
- Proficiency in Microsoft Office and CRM tools
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset