Job Description
Join Atlanta's premier customer service team and launch your career with weekend flexibility! We're hosting a dedicated hiring event for motivated individuals seeking part-time weekend roles in dynamic customer support positions. Enjoy competitive pay, comprehensive training, and a supportive team environment while delivering exceptional service to our local Atlanta community. Perfect for students, parents, or professionals seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately and maintain detailed customer records
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in weekend shift rotations (Saturday/Sunday 8am-8pm)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with Microsoft Office and CRM software (Salesforce a plus)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Ability to thrive in fast-paced weekend shift schedules
- Passion for helping customers and representing Atlanta values