Job Description
Join our award-winning customer experience team as a Full-Time Customer Service Representative in Oakland, Ohio! We're seeking empathetic professionals to deliver exceptional support and drive customer satisfaction. This immediate-start opportunity offers competitive pay, comprehensive training, and a collaborative environment where your voice matters. Help us build lasting relationships while advancing your career in a growing industry.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and warranty claims accurately within SLA
- Document interactions in CRM system with 100% data integrity
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer value
- Participate in weekly performance reviews and training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Proficient in CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication and active listening
- Typing speed 40+ WPM with 98% accuracy
- Ability to multitask in fast-paced setting
- Flexible availability including weekends/holidays