Job Description
Join TechCare Solutions Inc. as a Night Shift Chat Support Specialist and become the digital frontline for our valued customers in Indianapolis! We're seeking passionate individuals to provide exceptional remote chat support during overnight hours (10 PM - 6 AM CST). This is your opportunity to launch a rewarding career in customer service with immediate start availability and competitive compensation.
As a key member of our support team, you'll resolve technical inquiries, troubleshoot issues, and deliver outstanding experiences—all through our secure chat platform. We offer comprehensive training, flexible scheduling, and a collaborative remote work environment designed to help you thrive. If you're detail-oriented, tech-savvy, and committed to customer satisfaction, we want to hear from you!
Responsibilities
- Respond to customer inquiries via chat within 60-second SLA
- Troubleshoot technical issues using knowledge base and diagnostic tools
- Document interactions and resolutions in CRM system with precision
- Escalate complex issues to Tier 2 support with clear documentation
- Maintain positive brand voice during all customer interactions
- Adhere to HIPAA/GDPR compliance guidelines for sensitive data
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- 60+ WPM typing accuracy with professional grammar
- Proficient in CRM systems (Salesforce/Zendesk)
- Available to work overnight shifts (10 PM-6 AM CST)
- Reliable high-speed internet connection
- Basic troubleshooting knowledge for Windows/macOS
- Ability to multitask 3-5 chat conversations simultaneously