Job Description
Join our award-winning customer experience team in the heart of San Francisco! We're hosting a dedicated hiring event for passionate individuals ready to make a difference. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture where your growth is prioritized. Perfect for career starters and experienced professionals alike!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Participate in quarterly training workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Bilingual English/Spanish certification required
- Valid California driver's license (for occasional off-site events)