Job Description
Join Nexus Solutions as a Customer Service Representative in Minneapolis and kickstart your career with our comprehensive paid training program! We're seeking empathetic individuals to deliver exceptional customer experiences while supporting our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment designed for professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve billing, technical, and service issues using internal knowledge base and CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support and billing teams to resolve complex issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Identify upsell opportunities and cross-reference client needs with service offerings
- Participate in ongoing training to refine product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and conflict resolution techniques
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to continuous learning
- Reliable transportation to our downtown Minneapolis office