Job Description
Join our dynamic team as a Local Customer Service Representative and kickstart your career in customer support! We're hosting a hiring event for motivated individuals in New York and Texas with no experience required. Enjoy competitive pay, comprehensive training, and opportunities for growth within our award-winning company. Perfect for recent graduates or career changers seeking a stable, customer-focused role.
At Elite Support Services, we believe everyone deserves a chance to shine. Our supportive environment and structured onboarding program ensure you'll thrive from day one. Apply today and become part of our mission to deliver exceptional customer experiences nationwide!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently using CRM tools
- Document interactions accurately in our customer database for continuity
- Collaborate with team leads to escalate complex cases and improve processes
- Meet daily performance metrics including call quality and resolution times
- Participate in ongoing training sessions to enhance product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication skills in English (bilingual a plus)
- Ability to navigate multiple software systems simultaneously
- Patience and problem-solving mindset in fast-paced environments
- Reliable internet connection for remote/hybrid work options
- Willingness to work flexible schedules including evenings/weekends
- No prior experience required – we provide full training!
- Must be authorized to work in the United States