Job Description
Join Elite Support Solutions as a Customer Service Representative and become the voice of our valued clients! We're seeking passionate communicators to deliver exceptional support experiences. This full-time, immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth in a dynamic environment. Help us resolve inquiries, build customer loyalty, and drive satisfaction through every interaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product-related questions
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain customer satisfaction metrics and performance targets
- Proactively identify upsell opportunities
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities
- Ability to multitask in fast-paced environments
- Flexible availability including evenings/weekends
- US work authorization required