Job Description
Join our award-winning customer service team in Sacramento and make a real impact! We're seeking passionate individuals to deliver exceptional support experiences while enjoying competitive benefits and growth opportunities. With a culture centered on recognition and work-life balance, you'll thrive in a dynamic environment where your contributions matter. Immediate start positions available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex issues using problem-solving skills and product knowledge
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet/exceed performance metrics including quality scores and resolution times
- Actively participate in ongoing training to enhance product expertise
Qualifications
- Minimum 1 year customer service experience in a B2B/B2C environment
- Exceptional verbal/written communication skills with strong active listening
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Ability to multitask in a fast-paced digital communication setting
- High school diploma or equivalent; associate's degree preferred
- Proven track record of meeting/exceeding customer satisfaction targets
- Flexibility to work occasional evenings/weekends based on business needs