Job Description
Join our award-winning customer service team in Sacramento! We're seeking passionate Full-Time Customer Service Representatives to deliver exceptional experiences for our clients. This is your chance to build a rewarding career with competitive pay and comprehensive benefits.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Generous paid time off and holidays
- Clear career advancement path
Perfect for career changers or experienced professionals looking for stability and growth!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document all interactions in CRM system with precision
- Collaborate with team to improve service quality
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and active listening skills
- Strong problem-solving abilities under pressure
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and resilience in challenging situations
- Must pass background check and drug screening