Job Description
Join our award-winning customer service team at Dynamic Solutions Inc. as a full-time remote Customer Service Representative. We're seeking passionate professionals to deliver exceptional support experiences for our clients based in Fort Worth, TX. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while making a meaningful impact.
What We Offer:
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- Paid time off and holidays
- Professional development opportunities
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed customer satisfaction and performance metrics
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to work independently in a remote setting
- Reliable high-speed internet connection
- Flexible availability including evenings/weekends