Job Description
Join our award-winning customer service team in Detroit! We're seeking dedicated Weekend Call Center Representatives to deliver exceptional support while enjoying competitive pay and comprehensive paid training. Perfect for career changers or those seeking weekend flexibility with full-time benefits. No experience required – we'll equip you with all skills needed to succeed.
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve issues efficiently using CRM tools and company protocols
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to security and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Customer service mindset and problem-solving aptitude
- Availability for Saturday/Sunday shifts (flexible weekday hours)
- Basic computer proficiency
- Positive attitude and team player mentality