Job Description
Are you a people person looking for a rewarding career in Jacksonville, FL? Join Apex Support Solutions as a Customer Service Representative and make a real impact in our community. We are currently hiring for a high-volume, full-time role with an immediate start date. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you.
In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with speed and professionalism. We pride ourselves on our premium service standards and offer a supportive, inclusive culture where your growth and success are our top priorities.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Resolve complex customer complaints and issues with empathy and efficiency to ensure high customer satisfaction (CSAT) scores.
- Accurately document all customer interactions, account details, and transactions within our CRM database.
- Provide detailed product information, process returns/exchanges, and answer billing inquiries.
- Identify trends in customer feedback and collaborate with the team lead to suggest process improvements.
- Adhere to all company policies, quality assurance standards, and regulatory compliance requirements.
- Maintain a positive and professional demeanor while managing difficult situations.
Qualifications
- High school diploma or GED is required.
- Minimum of 1-2 years of experience in customer service, retail, or hospitality is strongly preferred.
- Excellent verbal and written communication skills with a polished phone manner.
- Strong problem-solving abilities and the capacity to think on your feet.
- Proficiency with computer systems and Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work full-time hours, including some evenings and weekends as required by business needs.
- Must be authorized to work in the United States.