Job Description
We're seeking a passionate Customer Service Representative to join our dynamic team in Tampa, FL. This full-time position offers an immediate start for individuals ready to deliver exceptional customer experiences. As the voice of our brand, you'll resolve inquiries, build relationships, and drive satisfaction in a fast-paced environment. If you thrive in customer-centric roles and want to grow with a forward-thinking company, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex issues using problem-solving skills and product knowledge
- Process orders, returns, and transactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain detailed customer records
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a B2C environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Strong multitasking abilities with attention to detail
- Ability to remain calm under pressure and navigate challenging situations
- Positive attitude with a genuine passion for helping others
- Availability to work flexible shifts including evenings/weekends