Job Description
Join a High-Performing Team in Phoenix, AZ
Are you looking for a career that offers growth, stability, and a competitive paycheck? Apex Support Solutions is currently hiring Night Shift Call Center Agents in Phoenix, Arizona. We are proud to offer Comprehensive Paid Training to all new hires, ensuring you are fully equipped to handle our high-volume customer base.
Whether you are looking to start a new career or advance in customer service, this is your opportunity to join a company that values your contributions. We are expanding our operations to serve clients across the Southwest, including California, and we need dedicated professionals to join our night operations team.
Responsibilities
- Manage Inbound & Outbound Calls: Handle a high volume of customer inquiries regarding billing, technical support, and account management during night hours.
- Resolve Issues Efficiently: Use your problem-solving skills to troubleshoot customer issues and provide effective solutions on the first call.
- Document Interactions: Accurately record all customer interactions and account details in our CRM system to ensure seamless service continuity.
- Adhere to Scripts: Follow established call protocols and quality assurance guidelines to maintain high service standards.
- Escalation Management: Identify complex issues that require management intervention and escalate them professionally.
Qualifications
- Availability: Must be available to work overnight shifts (e.g., 10:00 PM - 6:00 AM) on a full-time basis.
- Communication: Excellent verbal and written communication skills with a professional and friendly tone.
- Experience: Previous call center or customer service experience is a plus, but not required due to our paid training program.
- Technical Requirements: A stable, high-speed internet connection and a quiet workspace.
- Education: High school diploma or GED equivalent.
- Location: Must reside in the Phoenix, Arizona area or be willing to commute.