Job Description
We are looking for enthusiastic individuals to join our growing team as Customer Service Representatives in Milwaukee, WI. As a key member of our support team, you will be the face of our company, ensuring our clients receive exceptional service. We are proud to offer paid training to all new hires, providing you with the tools and knowledge needed to excel in a full-time career.
This role serves a diverse client base across Wisconsin and Illinois. If you are a strong communicator looking for a stable, professional environment, we want to hear from you.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat.
- Provide accurate information and solutions regarding products and services.
- Resolve customer complaints and issues with patience and professionalism.
- Document all customer interactions and account updates in our CRM system.
- Collaborate with team members to improve service processes and standards.
- Identify opportunities for upselling and cross-selling products.
- Stay updated on product knowledge through ongoing training.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing skills (30+ WPM).
- Ability to work full-time hours, including weekends and holidays as required.
- Willingness to complete our comprehensive paid training program.
- Strong problem-solving abilities and a customer-first mindset.