Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become the voice of our valued customers! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. This full-time remote position offers competitive pay, comprehensive training, and opportunities for career growth while making a tangible impact in your local Jacksonville and Georgia communities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and patience
- Resolve billing issues, service disruptions, and product inquiries using CRM systems
- Document all interactions accurately in Salesforce while maintaining data confidentiality
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed KPIs for First Contact Resolution (FCR) and Customer Satisfaction (CSAT)
- Participate in weekly team huddles and continuous improvement initiatives
Qualifications
- 1+ years of customer service experience in remote or hybrid environments
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral accent
- High-speed internet connection (minimum 25 Mbps) and quiet home office setup
- Ability to work independently while collaborating effectively with cross-functional teams
- Flexibility to work rotating weekends and occasional holidays
- Florida or Georgia residency required for local customer focus