Job Description
Join a Team That Values You.
We are seeking dedicated Customer Service Representatives to join our expanding operations in New York and Pennsylvania. This is a fantastic opportunity for individuals looking for a stable, full-time career with comprehensive paid training provided.
As a vital part of our support team, you will be the voice of our brand, ensuring our clients receive the top-tier service they deserve. We pride ourselves on a culture of inclusivity, growth, and support.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on resolution.
- Utilize CRM software to track customer interactions and update account information.
- Identify customer needs and provide accurate information regarding products and services.
- Escalate complex issues to the appropriate department while keeping the customer informed.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not required (we provide training).
- Excellent verbal and written communication skills.
- Ability to work full-time hours (Monday - Friday, occasional weekends).
- Reliable internet connection and computer proficiency.