Job Description
Join our award-winning customer service team in Oklahoma City! We're seeking dedicated Night Shift Customer Service Representatives with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and career advancement opportunities. Perfect for night owls seeking stable employment with growth potential in the heart of Oklahoma.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Maintain 95% customer satisfaction metrics
- Adhere to strict confidentiality and compliance protocols
Qualifications
- High school diploma or equivalent (GED)
- Proven availability for night shift (10 PM - 6 AM)
- Basic computer literacy and typing skills (40 WPM)
- Strong problem-solving and conflict resolution abilities
- Ability to work independently in remote environment
- Positive attitude and resilience under pressure