Job Description
Are you looking for a rewarding career in a dynamic environment? Apex Support Solutions is excited to announce our upcoming Hiring Event in Oakland, CA. We are seeking dedicated and empathetic Customer Service Representatives to join our growing team. In this role, you will be the face of our brand, ensuring our clients receive top-tier support.
Whether you are an experienced professional or just starting your journey, we provide comprehensive training and a supportive culture that fosters growth. Don't miss this opportunity to advance your career in customer service with a leading industry provider.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Health, Dental, and Vision insurance
- Paid training and career advancement opportunities
- Modern office environment in the heart of Oakland
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints efficiently while maintaining a positive, professional demeanor.
- Accurately document customer interactions and account information in the CRM system.
- Collaborate with internal teams to escalate complex issues and ensure timely resolutions.
- Stay updated on product knowledge and policy changes to provide accurate information.
- Proactively identify opportunities to improve the customer experience.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory (training provided).
- Proficient with Microsoft Office Suite and computer navigation.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Ability to work full-time hours, including weekends and holidays as required.
- Reliable internet connection and a dedicated workspace if working remotely (Hybrid option available).