Job Description
Are you a people person with a passion for problem-solving? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our team in Oakland, CA. We offer an immediate start for qualified candidates looking for a rewarding career in customer support.
Why You’ll Love Working Here:
- Competitive Pay: $18.00 - $24.00 per hour based on experience.
- Immediate Start: Start making an impact from day one.
- Benefits: Comprehensive medical, dental, and vision insurance.
- Retirement: 401(k) matching plan.
- Growth: Clear pathways for career advancement within the company.
We are looking for individuals who can thrive in a fast-paced environment and deliver exceptional service to our clients.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently while adhering to company policies.
- Process orders, returns, and refunds accurately and in a timely manner.
- Update and maintain customer records in the CRM database.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or call center environment is preferred but not required (training provided).
- Excellent verbal and written communication skills.
- Strong computer proficiency and typing skills.
- Ability to work independently and as part of a team.
- Strong problem-solving abilities and attention to detail.