Job Description
Join our award-winning customer service team at Coastal Connect Solutions! We're seeking passionate entry-level professionals to deliver exceptional experiences to clients across Virginia Beach. Enjoy competitive pay, comprehensive training, and clear career advancement paths in a dynamic, supportive environment. Hiring Event: October 15th, 10 AM - 2 PM at our Virginia Beach headquarters. Walk-ins welcome!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or related experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced settings
- Positive attitude and problem-solving mindset
- Must be available for rotating weekend shifts