Job Description
Join Our Premier Hiring Event in Oakland, CA! We're seeking dynamic Customer Service Representatives to deliver exceptional experiences for our clients. This full-time role offers competitive pay, growth opportunities, and a supportive team environment. Perfect for career starters and seasoned professionals alike.
Why Apply?
- Competitive hourly rate with comprehensive benefits package
- On-the-spot interviews and same-day offers at our hiring event
- Free parking and downtown Oakland location
- Opportunities for advancement into team lead/supervisor roles
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve billing issues, order discrepancies, and technical support requests
- Document all interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed KPIs for customer satisfaction (CSAT) and first-contact resolution
- Train new hires on customer service protocols and product knowledge
- Identify process improvement opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficient in CRM platforms (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced digital/phone environments
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends/holidays
- Spanish bilingual candidates strongly encouraged to apply