Job Description
We are looking for dedicated, empathetic individuals to join our growing team as Customer Service Representatives. In this full-time role, you will be the face of our brand, interacting with clients via phone, email, and chat to provide top-tier support. We offer comprehensive paid training to ensure you have all the tools you need to succeed. If you are a problem-solver who enjoys helping others, we want to hear from you.
Why Join Us?
- Paid Training Program: No experience? No problem. We train you from scratch.
- Career Growth: Clear pathways for advancement into Team Lead and Management roles.
- Competitive Benefits: Medical, dental, vision, and 401(k) matching.
- Modern Environment: Work in a collaborative, tech-forward office in the heart of Atlanta.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with professionalism and speed.
- Resolve customer issues, complaints, and questions by identifying the root cause and providing effective solutions.
- Process orders, returns, and exchanges accurately using our CRM database.
- Maintain a deep understanding of our products, services, and policies to provide accurate information.
- Document all customer interactions and feedback in company systems to track account history.
- Collaborate with the quality assurance team to meet service standards and KPIs.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Excellent verbal and written communication skills with a professional tone.
- Strong typing skills and proficiency with computers and Microsoft Office Suite.
- Ability to multitask and work efficiently in a fast-paced, target-driven environment.
- Empathy, patience, and a genuine desire to help solve customer problems.
- Flexibility to work a full-time schedule, including weekends and holidays as needed.