Job Description
Join our award-winning team at PhillyConnect Solutions as a Customer Service Representative! We're seeking motivated individuals to deliver exceptional support experiences while advancing their careers through our comprehensive paid training program. This full-time role offers stability, growth opportunities, and the chance to make a real impact in Philadelphia's vibrant business landscape. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Participate in ongoing training to master product knowledge and service techniques
- Identify upsell opportunities to enhance customer experience and revenue
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with customer-centric mindset
- Proficiency with Microsoft Office and willingness to learn CRM software
- Ability to work flexible shifts including evenings/weekends as needed
- Previous customer service experience a plus but not required
- Valid Pennsylvania driver's license for occasional off-site meetings