Job Description
Join Metro Logistics Solutions as a Weekend Shift Customer Service Specialist and enjoy a balanced work-life schedule while making a meaningful impact! We're seeking energetic professionals to support our high-demand weekend operations in Louisville. This role offers competitive pay, flexible scheduling, and opportunities for growth within our dynamic team.
Why You'll Love Working With Us:
- Competitive weekend shift premiums
- Comprehensive training program
- Health benefits for part-time employees
- Positive team environment
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues using CRM systems and established protocols
- Process orders, returns, and shipping requests accurately
- Collaborate with weekday teams to ensure seamless service continuity
- Document interactions and maintain detailed case notes
- Identify process improvements and suggest solutions
- Adhere to all company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Weekend availability (Saturday/Sunday) mandatory
- Positive attitude and resilience under pressure