Job Description
Join our award-winning customer service team in Philadelphia! We're seeking motivated individuals to deliver exceptional support experiences. Enjoy comprehensive paid training, competitive benefits, and clear career growth opportunities. Work in a modern downtown office with a collaborative culture focused on innovation and employee development. No prior experience required – we invest in our people!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex product/service issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Contribute to process improvements through feedback and innovation
- Maintain deep product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or client-facing experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with analytical mindset
- Proficiency in Microsoft Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Philadelphia residency preferred (local candidates encouraged)