Job Description
Launch Your Career in Customer Service with Paid Training!
Join our award-winning team in Detroit and gain industry-leading skills through our comprehensive paid training program. No prior experience required – we invest in your success!
As a Customer Service Representative at Detroit Customer Solutions Inc., you'll become the voice of our brand, delivering exceptional experiences to clients across diverse industries. Our 6-week paid training program equips you with technical proficiency, conflict resolution expertise, and product knowledge to excel in this dynamic role.
Why Choose Us?
• Competitive hourly wages with performance bonuses
• Comprehensive health benefits (medical/dental/vision)
• Career advancement opportunities into leadership
• Modern downtown Detroit workspace with free parking
• 401(k) with company matching
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed quality and productivity KPIs
- Proactively identify upsell opportunities for clients
- Participate in weekly performance coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional communication skills in English
- Strong problem-solving abilities and patience
- Ability to type 40+ WPM with 95% accuracy
- Basic computer proficiency (Windows/MS Office)
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Detroit
- Must pass background check and drug screen