Job Description
We are seeking a dedicated Customer Service Representative to join our expanding team in the Georgia and Virginia region. If you are a people person with a desire to start a stable career, we offer a comprehensive paid training program to set you up for success.
What We Offer
- Competitive Compensation: $18.00 - $24.00 per hour.
- Zero Experience Needed: We provide full paid training to certify you.
- Health Benefits: Medical, dental, and vision insurance available.
- Work-Life Balance: Flexible scheduling options for full-time employees.
- Career Growth: Clear pathways for advancement within the company.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently while maintaining high satisfaction scores.
- Process customer orders, returns, exchanges, and refunds accurately and in a timely manner.
- Maintain a deep understanding of products and services to provide accurate information.
- Document all customer interactions and account updates in the CRM system.
- Collaborate with the internal team to escalate complex issues and improve processes.
- Identify opportunities for sales and upselling products to meet revenue targets.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Ability to type at least 35-40 WPM.
- Basic computer proficiency and ability to navigate multiple windows.
- Ability to work in a fast-paced, high-volume call center environment.
- Must be available to work weekends and holidays as required by the business.