Job Description
Join our award-winning customer experience team as a Full-Time Remote Customer Service Representative in Austin, TX! At NexaFlow Solutions, we're revolutionizing how businesses connect with their clients, and we need passionate individuals like you to deliver exceptional service from the comfort of your home office.
This fully remote position offers a competitive salary, comprehensive benefits package, and opportunities for career growth within our dynamic tech company. As a key member of our customer success team, you'll be the voice of our brand, resolving inquiries with empathy and expertise while representing our commitment to excellence.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex technical issues and product questions using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support teams to escalate unresolved issues
- Meet/exceed monthly performance metrics including CSAT and resolution rates
- Participate in ongoing training to master new products and processes
- Identify upsell opportunities and contribute to revenue growth
Qualifications
- Minimum 2 years of customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce experience preferred)
- Exceptional verbal/written communication skills with native English fluency
- Strong problem-solving abilities and emotional intelligence
- High-speed internet connection and dedicated home office space
- Ability to work independently while collaborating in virtual team environments
- Experience with ticketing systems (Zendesk/Jira) and call routing software
- Flexibility to work occasional evenings/weekends based on business needs