Job Description
Join our award-winning customer experience team as a full-time Remote Customer Service Representative! We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. As a key member of our Fort Worth-based team, you'll resolve inquiries, build customer loyalty, and contribute to our industry-leading satisfaction rates. Enjoy comprehensive training, flexible scheduling, and a supportive remote work environment with competitive benefits and growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve product/service issues using CRM systems and knowledge bases
- Document interactions accurately in company databases for quality assurance
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Proactively identify opportunities to enhance customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills in English
- Proficient with Microsoft Office and CRM platforms (Salesforce a plus)
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends as needed