Job Description
Launch your career in customer service with paid training and industry-leading support! Apex Solutions Group is seeking passionate Entry-Level Customer Service Representatives to join our Seattle team. No prior experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, benefits, and a collaborative environment where your growth is our priority.
As a cornerstone of our client experience team, you'll resolve inquiries with empathy and efficiency while building valuable professional skills. This role offers clear pathways to advancement into senior positions, team leadership, or specialized support roles. Join us to become part of a company that invests in talent and celebrates achievements.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve product/service inquiries with accuracy and professionalism
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution times)
- Participate in ongoing training programs to enhance skills
- Identify and escalate trends to improve customer experience
Qualifications
- High school diploma or equivalent (required)
- 0-2 years customer service experience (welcoming all backgrounds)
- Strong verbal/written communication skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environments
- Patience and empathy when handling customer concerns
- Reliable internet connection for remote work components
- Must pass background check and drug screening