Job Description
Join our award-winning customer service team at Coastal Connect Solutions! We're seeking dedicated professionals to deliver exceptional support from the comfort of their Virginia Beach homes. Enjoy a competitive salary, comprehensive benefits, and flexible scheduling while making a real impact on our clients' experiences. No commute required – just your passion for helping others and a reliable home office setup.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions and maintain accurate case records
- Meet/exceed performance metrics (call volume, resolution rates)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal communication and active listening skills
- Proficient with Windows OS and CRM software
- Quiet, dedicated home workspace with high-speed internet
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities