Job Description
Are you a compassionate problem-solver looking to join a dynamic team? Apex Support Solutions is seeking a dedicated Customer Service Representative for a Full-Time role in Tampa, FL.
We pride ourselves on delivering exceptional service, and we need someone with a positive attitude and a drive to succeed. This position offers an Immediate Start for qualified candidates, along with a comprehensive benefits package including health insurance, paid time off, and career growth opportunities.
Why Join Us?
- Competitive salary ($45k - $55k)
- Immediate start available
- Health, dental, and vision insurance
- Remote and hybrid work options
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve complex customer issues and complaints by identifying root causes and implementing effective solutions.
- Accurately process customer orders, returns, exchanges, and account updates using our CRM software.
- Build and maintain long-term relationships with clients to ensure high retention rates.
- Collaborate with the sales and technical teams to provide accurate product information and support.
- Maintain detailed and up-to-date records of all customer interactions and transactions.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in a customer service or call center environment.
- Excellent verbal and written communication skills with a focus on grammar and tone.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM platforms.
- Strong time management skills and the ability to multitask in a fast-paced environment.
- Must be available to work full-time hours, including weekends and holidays as necessary.