Job Description
Are you a people-person looking for a rewarding career in Customer Service?
We are currently seeking dedicated Full-Time Customer Service Representatives to join our dynamic team serving the Washington DC and Northern Virginia area. If you are ready for an Immediate Start and want to work for a company that values your talent, this is your opportunity.
In this role, you will be the voice of our brand, handling inquiries with empathy and efficiency while ensuring a seamless customer experience.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with patience, empathy, and professionalism.
- Update customer account information accurately in our CRM database.
- Collaborate with the support team to improve service processes and documentation.
- Escalate complex technical issues to senior management when necessary.
- Provide detailed product information and technical assistance to clients.
- Meet daily and weekly performance metrics and KPIs consistently.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous experience in customer service or technical support is a plus.
- Excellent verbal and written communication skills.
- Proficiency with computer systems and CRM software (e.g., Salesforce, Zendesk).
- Ability to work in a fast-paced, deadline-driven environment.
- Reliable internet connection and home office setup (if remote).
- Must be available for full-time shifts, including weekends or evenings.