Job Description
Join our award-winning team as a Customer Service Representative in Memphis! We're seeking passionate individuals to deliver exceptional customer experiences with full-time positions offering comprehensive paid training. Enjoy competitive compensation, career growth opportunities, and a supportive work environment. No prior experience required – we'll equip you with all the skills needed to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns and complaints with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient in Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Previous customer service experience a plus but not required