Job Description
Join our award-winning team as a Customer Service Representative in sunny San Jose! We're seeking passionate individuals to deliver exceptional customer experiences with comprehensive paid training and growth opportunities. Enjoy a supportive environment with competitive compensation, health benefits, and career advancement paths. No experience required—just bring your positive attitude and desire to help others!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using established protocols and CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with technical teams to resolve complex customer escalations
- Proactively identify upsell opportunities and enhance customer satisfaction
- Participate in continuous training programs to master product knowledge
- Meet/exceed performance metrics for resolution times and CSAT scores
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (paid training provided for entry-level)
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and customer service software
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced environments
- Positive attitude and commitment to teamwork