Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate Customer Service Representatives to deliver exceptional support while building rewarding careers. Enjoy comprehensive paid training, competitive benefits, and a dynamic work environment in Denver's thriving business district. No prior experience required – we invest in your success!
What We Offer:
- Full-time schedule with Monday-Friday hours
- 4 weeks of paid training at $20/hour
- Health, dental, and vision insurance
- 401(k) with company matching
- Tuition reimbursement program
- Opportunities for advancement to team lead/specialist roles
Responsibilities
- Handle 50+ inbound/outbound customer calls daily via phone, email, and chat
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics (25+ calls/day)
- Collaborate with technical teams for complex issue escalation
- Participate in weekly coaching sessions for skill development
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Excellent verbal/written communication skills
- Proficient in Windows OS and typing (40+ WPM)
- Strong problem-solving abilities with attention to detail
- Ability to work flexible hours including occasional weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude with resilience under pressure